Submit a Support Ticket

Support tickets are now submitted from the Customer Portal. Signing in attaches your account, organization, and product subscriptions to the ticket so our team can help faster — and replies show up right alongside your ticket history.

Open a ticket in the Customer Portal → Don't have an account? Sign in or create one
Can't sign in or have a pre-sales question?
Email us directly at support@mantisops.net and we'll get back to you within one business day.
⏱ Response within 1 business day

Before you submit

  • Check our RMM guide or 360 guide for setup help
  • Review the FAQ for common questions
  • Include your organization name and tenant URL if relevant
  • Attach screenshots or log files — they speed up resolution significantly

Contact us directly

For urgent issues or billing questions, you can also reach us at:

support@mantisops.net

Documentation