Legal

Customer agreement

• Terms of ServiceThe agreement governing your use of MantisRMM, Mantis360 and MantisNMS.
• Privacy PolicyWhat personal information we collect, how we use and protect it, and your rights.
• Data Processing AgreementApplies automatically where you are subject to the GDPR, UK GDPR or CCPA/CPRA.
• Service Level AgreementUptime target, service credits and support response times.

Policies incorporated into the Terms

• Acceptable Use PolicyWhat the Services may and may not be used for.
• Abuse & Restricted Use PolicyRules for network scanning and remote-management features, and how to report abuse.
• Usage & Overage PolicyHow usage is counted for each product and how overage is handled.
• Cancellation PolicyHow to cancel and what happens to your data.
• Fair Refund PolicyWhen we refund or credit fees.

Trust & transparency

• Sub-processorsThe third parties that process data on our behalf.
• Trust & SecurityHow we secure the platform and your data.

Other

• Third-party software noticesOpen-source components used on this website. Each product links its own notices from its sign-in page.
• Data rights requestAsk to access, correct or delete your personal information.

Organizations that need a signed Master Service Agreement can contact us. Questions about these documents: privacy@mantisops.net.