By accessing or using Mantis360, MantisRMM, MantisNMS or any other products or services provided by MantisOps, LLC ("MantisOps," "we," "us," or "our"), you ("Customer" or "you") agree to be bound by these Terms of Service ("Terms"). If you are accepting these Terms on behalf of an organization, you represent that you have authority to bind that organization.
IF YOU DO NOT ACCEPT (AND THEREBY AGREE TO BE BOUND BY) THESE TERMS, DO NOT ACCESS OR USE OUR PRODUCTS OR SERVICES. ANY REFUND IS GOVERNED BY OUR FAIR REFUND POLICY.
MantisOps provides:
Each customer is provisioned automatically by MantisOps as an isolated tenant within the infrastructure of our cloud hosting provider, Cloudflare, Inc. (our “Cloud Provider”), with its own dedicated database and storage.
Cloud Provider Services. Our services are hosted and made available for the use of our clients and authorized users, the charges for which are included in the subscription fees. Access to and use of the MantisOps Cloud is subject at all times to our Cloud Provider’s terms and conditions referenced below, as amended from time to time, which terms and conditions are flowed down to and shall apply to you in the same manner as if you were the direct licensee of Cloud Provider’s products and services:
(a) The Cloudflare Self-Serve Subscription Agreement found at:
https://www.cloudflare.com/terms/
(b) The Cloudflare Service-Specific Terms found at:
https://www.cloudflare.com/service-specific-terms/
(c) The Cloudflare Privacy Policy found at:
https://www.cloudflare.com/privacypolicy/
(d) The Cloudflare Data Processing Addendum found at:
https://www.cloudflare.com/cloudflare-customer-dpa/.
You acknowledge and agree that (i) nothing in these Terms is intended to, or shall be deemed to, create any duty, obligation or liability of MantisOps to you or for your benefit relating to any Cloud Provider services that are excluded, disclaimed, restricted or otherwise limited by the Cloud Provider as against MantisOps, and (ii) you will look solely to the Cloud Provider for (and you waive and release MantisOps from) any and all duties, responsibilities, damages and liabilities arising or resulting from any failure or defect in the Cloud Provider’s services within the Cloud Provider’s control or responsibility or otherwise outside of MantisOps’ control or responsibility.
By accepting these Terms you also agree to the following policies, each incorporated into these Terms by reference: the Acceptable Use Policy, the Abuse & Restricted Use Policy, the Privacy Policy, the Service Level Agreement, the Usage & Overage Policy, the Cancellation Policy, and the Fair Refund Policy. Where you are subject to the GDPR, UK GDPR, or CCPA/CPRA, our Data Processing Agreement also applies. Current versions are published under https://mantisops.net/legal/. If you sign a Master Service Agreement (“MSA”) with us, that agreement will supplement but not supersede these Terms for your organization except for any terms in direct conflict, in which case the terms of the MSA shall govern.
3.1 You must provide accurate, current, and complete information when registering.
3.2 You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
3.3 You must notify us immediately at support@mantisops.net if you suspect unauthorized access to your account.
3.4 In order to protect our network, facilities and other users, MantisOps reserves the right to suspend or terminate accounts involved in suspicious activity.
You agree not to:
(a) Use the Services to monitor or manage devices you do not own or have explicit authorization to access, oversee or manage.
(b) Use the Services to conduct unauthorized network scanning, penetration testing, or any activity that violates applicable law.
(c) Attempt to reverse engineer, decompile or extract the source code of the Services.
(d) Resell, sublicense, or provide access to the Services to third parties without our prior written consent (except where permitted by your subscription tier).
(e) Use the Services in any way that could harm, disable or impair MantisOps infrastructure or other customers' environments.
(f) Upload, transmit, or store any content that is illegal, harmful, or infringes on any third party's rights.
(g) Conduct or permit any security assessment, penetration test, vulnerability scan, or similar testing against the Services, our probe or agent update infrastructure or our systems or networks, without our prior written authorization.
(h) Use the remote-access, remote-desktop, terminal or monitoring features to covertly surveil individuals, or in any manner not disclosed to, and permitted by, the owner of the managed device and its users as required by law.
(i) Use the Services in any hazardous environment or application where a failure or malfunction could lead to death, personal injury or severe physical or property damage. The Services are not designed or licensed for any high-risk use.
For specific restrictions on the use of our network scanning and remote management features, see our Abuse & Restricted Use Policy.
You represent and warrant that, for every network, system, IP address, host, device, asset, or account that you deploy our software on, or that you target, scan, probe, monitor, test, or remotely access using the Services, you own it or have obtained all authorizations, rights, and consents legally required to do so. You are solely responsible for determining the scope of your authorization and for confirming it before initiating any scan, probe, monitoring, or remote-access action. You will not use the Services against any target for which you lack such authorization.
If you use the Services to manage or monitor devices or networks belonging to your own customers or other third parties, you represent that you have the contractual right and all necessary authorizations to do so, and you are responsible for your customers' actions and omissions, including compliance with these Terms. Where required by applicable law, you will provide notice to — and obtain any required consent from — the users of managed devices before installing agent or probe software or enabling remote access, monitoring, or data collection.
5.1 The probe and agent software you install on your infrastructure is proprietary to MantisOps.
5.2 You may install and use the software solely on devices you own or are authorized to manage.
5.3 The software communicates with MantisOps servers over encrypted connections. It collects system metrics, network data, and status information as necessary to provide the Services.
5.4 You are responsible for ensuring you have appropriate authorization and, where required by law, employee notice before installing agent software on managed devices.
The Services permit you to author, schedule and execute scripts, commands, patches, configuration changes and automated remediation actions on the devices you access and manage. You are solely responsible for the content, targeting and effects of any script or automation you run.
You agree to test scripts and automations on non-production or test devices before deploying them to live systems, and agree to verify the scope of each action (for example, that a device-wipe, reset, or bulk-configuration automation targets only the intended devices). We do not author, review, or validate your scripts and automations and are not liable for any loss, corruption, downtime or damage resulting from them, including accidental data loss. This Section applies in addition to the disclaimer of AI-generated output in Section 10.
6.1 Your Data. You retain all ownership rights to data you provide or that is collected from your infrastructure ("Customer Data").
6.2 Our Use. We process Customer Data only to provide and improve the Services, as described in our Privacy Policy.
6.3 Data Isolation. Each customer's data is stored in isolated infrastructure. We do not share Customer Data between our Cloud Provider tenants.
6.4 Deletion. Upon termination, we will delete Customer Data within 30 days unless and to the extent that retention is required or authorized by law.
7.1 Subscription fees are as described in your order or on our pricing page.
7.2 Subscriptions auto-renew in accordance with applicable law unless cancelled at least 5 business days before the renewal date. See our Cancellation Policy for details on how to cancel and what happens to your data.
7.3 Refunds and credits. Except where a non-waivable law provides otherwise, fees are non-refundable once charged, and any refund is made at MantisOps's discretion in accordance with our Fair Refund Policy, which is incorporated into these Terms by reference. Where we agree to remedy a billing concern, our standard remedy is a credit applied to your account against future invoices; a monetary refund to your original payment method is reserved for genuine billing errors, duplicate charges, and the new-customer money-back guarantee described in the Fair Refund Policy.
Nothing in this section limits any refund right you may have that cannot be waived under applicable law. Trial periods are provided at no charge and are not eligible for refund.
7.4 We reserve the right to suspend Services if payment is more than 15 days past due.
7.5 Taxes. Fees are exclusive of taxes. Applicable sales, use, value-added, or similar transaction taxes are calculated and collected by our payment processor (Stripe) based on your billing location and added to your invoice. You are responsible for paying applicable taxes in addition to the subscription fees, excluding taxes based on MantisOps's net income.
We target 99.5% monthly uptime for the cloud platform. Planned maintenance will be communicated at least 24 hours in advance. See our SLA document for details on credits for downtime.
All rights, title, and interest in the Services, including software, documentation, and branding, are and remain the exclusive property of MantisOps, LLC. These Terms do not grant you any rights except the limited license to use the Services during your subscription term.
If you provide feedback, suggestions or ideas about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them for any purpose without obligation, attribution, or compensation to you.
THE SERVICES ARE PROVIDED "AS IS." MANTISOPS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED.
Active scanning, probing, polling, and remote-management actions can, in some environments, cause instability, performance degradation or interruption of the targeted systems — particularly for fragile, legacy or embedded devices. You assume that risk and are responsible for scheduling and scoping such actions appropriately. The Services assist with, but are not a substitute for, your own comprehensive security and IT program.
We do not warrant that the Services will detect all vulnerabilities, misconfigurations, threats, devices, or assets, or that results will be free of false positives or false negatives.
ANY SCRIPTS, CODE, REMEDIATIONS, CONFIGURATIONS, OR OTHER OUTPUT GENERATED BY ARTIFICIAL-INTELLIGENCE FEATURES ("AI OUTPUT"), INCLUDING OUTPUT FROM THIRD-PARTY MODELS YOU CONFIGURE WITH YOUR OWN API KEY, ARE PROVIDED "AS IS," WITHOUT WARRANTY OF ANY KIND. MANTISOPS DOES NOT AUTHOR, REVIEW, VALIDATE OR GUARANTEE AI OUTPUT, MAKES NO REPRESENTATION THAT IT IS ACCURATE, SECURE OR FIT FOR ANY PURPOSE, AND SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE, SERVICE INTERRUPTION, DATA LOSS, OR OTHER HARM RESULTING FROM YOUR USE, MODIFICATION OR EXECUTION OF AI OUTPUT. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING, TESTING IN A NON-PRODUCTION ENVIRONMENT, AND VERIFYING ALL AI OUTPUT BEFORE USE. AI OUTPUT DOES NOT CONSTITUTE PROFESSIONAL, SECURITY, OR LEGAL ADVICE.
YOU ARE SOLELY RESPONSIBLE FOR COMPLIANCE WITH ALL LAWS AND REGULATIONS RELATING TO YOUR BUSINESS AND OPERATIONS, INCLUDING USE OF MANTIS-OPS PRODUCTS AND SERVICES, AND ALSO INCLUDING ALL DATA PROTECTION AND ARTIFICIAL INTELLIGENCE (OR ADMT) LAWS AND REGULATIONS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOSS OF GOODWILL, OR LOSS OF OR DAMAGE TO DATA OR ANY BREACH OF DATA OR SYSTEM SECURITY, ARISING OUT OF OR RELATING TO THE SERVICES.
EXCEPT FOR THE EXCLUDED CLAIMS BELOW, EACH PARTY'S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
"Excluded Claims" — Your payment obligations, your indemnification obligations under Section 12, your breach of Section 4A (Authorization), and either party's infringement of the other's intellectual-property rights are not subject to the foregoing cap. Nothing in these Terms limits liability that cannot be limited under applicable law.
You agree to indemnify and hold harmless MantisOps and its officers, members, and employees from any claims arising from your use of the Services, your violation of these Terms and/or your violation of any third-party rights. This includes, without limitation, any claim arising from your breach of Section 4A (Authorization) or Section 4B (Managed Endpoints), or from any scan, monitoring, remote-access action, or software deployment you conduct without proper authorization.
Either party may terminate the relationship with 30 days' written notice. We may terminate immediately for material breach, non-payment, or illegal activity.
These Terms are governed by the laws of the State of South Carolina, without regard to its conflict-of-laws rules. Any disputes shall be resolved by binding arbitration in Charleston, South Carolina, except that either party may seek injunctive relief in court.
Class-Action and Jury Waiver. To the maximum extent permitted by law, disputes will be resolved only on an individual basis, and each party waives any right to bring or participate in a class, collective, or representative action and any right to a jury trial.
We may modify these Terms with 30 days' notice via posting on the home page of our website found at Terms of Service — MantisOps. Continued use of the Services after the effective date of such modifications constitutes your acceptance thereof.
The Services and our probe and agent software are subject to U.S. export control and economic-sanctions laws, including the Export Administration Regulations (EAR) and regulations administered by the U.S. Treasury's Office of Foreign Assets Control (OFAC). You represent that you are not located in, organized under the laws of, or ordinarily resident in any country or region subject to comprehensive U.S. sanctions (currently including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine), and that you are not identified on any U.S. government restricted-party list. You will not export, re-export, or provide access to the Services (a) to any such country, region, or restricted party, or (b) for any prohibited end use, including weapons proliferation. We may suspend or terminate the Services immediately for any violation of this Section, without refund where the violation was willful.
The Services and our software incorporate third-party and open-source components licensed under their own terms, which are identified in the third-party notices we make available with the products. Those components are provided subject to their respective licenses, and to the extent any such license conflicts with these Terms with respect to that component, the component's license governs for that component.
Neither party is liable for any failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including internet or power failures, acts of God, labor disputes, third-party acts, and government action.
You may not assign or transfer these Terms without our prior written consent, and any attempted assignment in violation is void. We may assign these Terms freely, including in connection with a merger, acquisition, reorganization, or sale of assets.
If any provision of these Terms is held unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.
A party's failure to enforce any provision is not a waiver of its right to enforce that or any other provision later.
The Sections concerning Data, Authorization (4A, 4B), Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Export Control, and any accrued payment obligations survive termination of these Terms.
We may provide notice under these Terms by email to your registered address or by posting within the Services, and you consent to receiving notices electronically.
These Terms do not create any rights or remedies in any third party.
Except for claims relating to payment, intellectual property, or willful misconduct, neither party may bring any action arising out of or relating to these Terms more than twelve (12) months after the cause of action accrued.
Features or products identified as beta, preview, evaluation, free, or trial are provided "AS IS," without warranty, indemnification, support, or any service-level commitment, and may be modified or discontinued at any time. Data associated with a trial or free offering may be permanently deleted without notice upon expiration.
MantisOps, LLC
Registered office: 6650 Rivers Ave., Suite 100
Charleston, SC 29406
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