We want satisfied customers, not locked-in ones. You can cancel your MantisOps subscription at any time directly from your account — no phone call required.
Log into your MantisOps dashboard and navigate to Settings → Billing → Cancel Subscription. Cancellation takes effect at the end of your current billing period. For assistance, contact support@mantisops.net.
2.1 Access. Your access to the Services continues until the end of your current billing period. After that date, you and your team members will no longer be able to log in, and installed agents and probes will stop communicating with the platform.
2.2 Data. We recommend exporting any data you need before your access ends. After your subscription expires, we will permanently delete your account data — including agent telemetry, scan results, findings, and configuration — within 30 days. Once data is permanently deleted, it cannot be recovered.
2.3 Billing. No further charges will be made after your subscription period ends. Monthly plans are not prorated for partial months. For refund eligibility on annual plans, see our Fair Refund Policy.
If you are on an annual plan and cancel before the end of your term, your access continues through the end of the paid period. Refunds for unused months are handled under our Fair Refund Policy.
We may suspend or terminate your account under the following circumstances:
Email support@mantisops.net and we'll help.
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