Fair Refund Policy

We stand behind our products. If something isn't working for you, we'd rather make it right than keep your money.

1. 30-day money-back guarantee

If you are a new MantisOps customer and are not satisfied with the Services for any reason, contact us within 30 days of your first payment and we will issue a full refund — no questions asked.

This applies to your first billing period only. It does not apply to renewals.

2. Monthly subscriptions

Monthly plans are billed in advance for the upcoming month. We do not issue prorated refunds for unused days within a monthly billing period. Because monthly plans can be cancelled before the next renewal, you remain in control of your costs.

3. Annual subscriptions

If you cancel an annual plan after the 30-day money-back window:

• We will issue a prorated credit or refund for whole months remaining in your subscription term, calculated from the date we receive your cancellation request.
• Any promotional discount applied to the annual plan (e.g., two months free) is factored into the prorated calculation.
• Refunds are returned to the original payment method via Stripe. Processing times vary by bank but are typically 5–10 business days.

4. No refund cases

We do not issue refunds in the following cases:

• Accounts suspended or terminated for violations of our Terms of Service or Abuse & Restricted Use Policy.
• Requests made more than 90 days after the charge date.
• Charges explicitly designated as non-refundable at time of purchase, such as professional services, onboarding fees, or one-time setup fees.

5. How to request a refund

Email support@mantisops.net with the subject line Refund Request and include your account email address, the charge date and amount, and the reason for your request (optional, but it helps us improve). We will respond within 2 business days.

6. Good faith consideration

Outside of the cases above, we handle unusual situations on a case-by-case basis. If you were charged after attempting to cancel, experienced a significant service disruption, or have an exceptional circumstance, reach out and we will work with you.

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